Elliott Advocacy helps more consumers with GreatNonprofits
About
Elliott Advocacy is a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can’t. It provides direct advocacy services on behalf of consumers free of charge, for cases where:
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A company hasn’t fulfilled its contractual obligation to provide a product or service.
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All efforts to go through normal resolution channels have been exhausted.
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The advocacy team believes it can successfully mediate a resolution
Elliott Advocacy also offers resources and extensive consumer guides on topics ranging from product returns to travel advice, giving people the tools they need to advocate for themselves.
The Need
Founded in 2018 as an outgrowth of advocacy journalism, Elliott Advocacy needed a platform where individuals could provide their thoughts on the performance of the organization. Being a newly established entity, the nonprofit wanted to not only uncover opportunities for growth, but also to showcase its achievements through the firsthand accounts of beneficiaries who received its services.
“We were interested in GreatNonprofits because it seemed more personal and curated than other review platforms. We didn't just want to be a number."
- Christopher Elliott, Founder of Elliott Advocacy
The Opportunity
GreatNonprofits’ platform gave Elliott Advocacy a simple, user-friendly way to capture user feedback and demonstrate its effectiveness. At the conclusion of cases, the nonprofit incorporated the review process into its workflow by inviting clients to provide feedback. This lent both transparency and trustworthiness to the organization, both highly important factors for a nonprofit focused on consumer advocacy.
The Outcome
Over the past five years, Elliott Advocacy has received nearly 400 reviews and 17k page views on GreatNonprofits. Elliott says the exposure on GreatNonprofits has contributed to a rise in cases over the years. The nonprofit's cases grow by about 10 percent year over year, on average.